Update support ticket with form uploads and drive link

Your form submissions with files come detached from support tickets, forcing manual searches and slowing case setup. Attach files and form context to tickets so agents can triage cases same day.

Overview

Intake forms with attachments often land detached from your support workflow, creating extra searches and slower responses. This flow attaches those files and a shareable folder link directly to the ticket and contact so case handlers can triage and act the same day.