Update support ticket when a booking is scheduled

Your booking webhooks reach support without scheduling context, causing dispatch gaps and unclear technician assignments. You get accurate ticket notes and assignment signals for same-day dispatch.

Overview

Booking webhooks that arrive without structured appointment data force agents and dispatch into manual lookups and missed handoffs. This flow enriches and updates the ticket with appointment time, assignment signals, and routing tags so crews are briefed and customers get confirmations same day.