Update support ticket status and notify assigned owner
Update support ticket status and notify assigned owner
Customer replies land in your support inbox without ticket updates, so agents lack context and follow-ups stall. The workflow reopens the ticket and notifies the assigned owner for same-day triage.
Overview
Inbound email replies often go unseen when tickets aren't reopened, delaying resolution and risking SLA breaches. This flow reopens the record and pings the assigned owner so agents get context and can act within the same day.