Update support ticket from incoming file and notify team

Your incoming support files arrive unlinked to tickets, leaving agents without documents needed for triage or billing. Tickets and alerts are updated so agents can act same day.

Overview

Incoming support files that aren’t attached to tickets force agents to hunt for context and slow resolution. This flow finds the related ticket, appends the file and a private comment, and pings the ops room so agents can act on requests same day.