Update support ticket fields from updated spreadsheet rows

Your spreadsheet NPS rows and ticket records can fall out of sync, leaving support agents without feedback for triage. Keep ticket custom fields updated so agents see NPS and notes within minutes.

Overview

When NPS and feedback live separately in a spreadsheet, agents lack the context needed to triage quickly and risks of missed follow-up rise. This workflow writes the latest sheet values into ticket fields so agents see current NPS and notes at triage, improving response consistency within minutes.