Update support ticket completion times from issue comments
Update support ticket completion times from issue comments
Your issue comments aren’t recorded consistently, leaving support completion times untracked and manual reports delayed. You get reliable completion timestamps and an auditable timing sheet same day.
Overview
When trusted collaborators mark triage items, this captures the event and writes auditable completion timestamps to your support timing sheet so coordinators and leadership see SLA performance. It removes manual logging and delivers same-day visibility for faster follow-up.