Update support ticket and route to tech support

Your support tickets lose context when team chat reactions mark items ready, causing unclear triage and delayed fixes. Get comments, reassignment, and status updates so techs act the same day.

Overview

When a quick chat reaction should escalate work, small teams often waste time tracking down ticket context and reassigning issues. This flow attaches the message context, routes the ticket to technical support, and opens it so engineers can start fixes the same day.