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Update support ticket and raise priority on escalation

Update support ticket and raise priority on escalation

Your escalation flags don't appear on the support ticket, so agents miss urgent context and responses slow. Tickets get urgent priority and private notes added so agents can act same day.

Update support ticket and raise priority on escalation

Overview

Escalations need immediate, visible context — otherwise urgent customers wait and SLAs slip. This flow updates the linked support ticket and raises its priority so support ops can triage and resolve issues the same day.

Update support ticket and raise priority on escalation