Update support requests to testing complete and add notes
Update support requests to testing complete and add notes
Your QA handoffs miss updated ticket statuses and tidy resolution notes, leaving engineers without release context. Tickets are marked testing-complete and notes applied so teams can act same day.
Overview
When QA completes a test pass, tickets and resolution notes must reflect that immediately to avoid release confusion. This flow updates each request to testing-complete and writes a sanitized resolution note so engineers and release coordinators can act same day.