Update support record and notify triage from web chat

Your web chat escalations leave transcripts and emails unlinked, forcing manual lookups and delaying responses. Receive a linked support record and triage webhook so engineers can act the same day.

Overview

When a visitor clicks Escalate, the conversation should land in support systems with contact context — not after an agent searches for it. This flow captures the email, updates the support record, and fires the triage webhook so engineers can start handling cases the same day.