Update support log rows when account field changes
Update support log rows when account field changes
Your account field changes aren't recorded in the support log, leaving agents without context for case handling. The log stays current so support ops can triage and hand off cases same day.
Overview
When account flags change, agents need a reliable, searchable log to act quickly; without it, cases stall and handoffs break down. Keep your shared support log current so support ops can triage and hand off cases the same day.