Update support log row from channel thread reply

Your channel thread replies aren't recorded in the support sheet, breaking ticket histories and slowing handoffs. Log responder names and timestamps so teams triage and report SLA issues same day.

Overview

When channel thread replies go unrecorded, ticket history and SLA reporting fragment, causing rework and audit gaps. This flow writes responder names and timestamps into your support sheet so IT support engineers and ops coordinators can triage and report SLA issues the same day.