Update support KPI row from message reaction quickly
Update support KPI row from message reaction quickly
You lose ticket context when engineers flag messages with a review reaction, leaving support KPIs stale. It logs flags to your KPI sheet so technicians can prioritize follow-up before the daily report.
Overview
When engineers mark messages with a review reaction, those flags must appear in your KPI tracker without manual updates. This workflow keeps support records current and lets technicians act on flagged tickets within minutes, ensuring follow-up before the daily report.