Update support call record to reassign team owner
Update support call record to reassign team owner
You get webhook call events that lack reassignment, causing ownership gaps and delayed callbacks. It tags and updates the existing call record so coordinators can reassign and follow up same day.
Overview
Incoming webhook call events often arrive unassigned and sit idle, delaying callbacks and hurting SLAs. This flow finds the matching call row and marks it for reassignment so coordinators can take ownership and follow up same day.