Update solved tickets with sentiment intent and tags
Update solved tickets with sentiment intent and tags
Your solved tickets miss sentiment and intent tags, leaving agents without clear triage signals. It standardizes sentiment, intent and closure fields so managers can prioritize follow-up same day.
Overview
When solved tickets lack structured signals, managers and program coordinators struggle to spot escalations and measure trends. This flow analyzes conversation text, stamps tickets with sentiment, intent, and closure reason, and logs an audit row so teams can prioritize follow-up the same day.