Update SMS contact record when voucher redemption occurs

Your chat voucher redemptions lack SMS audience tags, causing missed cross-channel offers. Update the contact so campaign managers can include redeemers in targeted SMS within minutes.

Overview

When chat voucher redemptions don't appear on your SMS lists, campaign managers miss timely targeting and manual fixes slow down sends. This flow marks redeemers on the SMS contact record and keeps lists campaign-ready so eligible recipients are included in targeted SMS within minutes.