Update service ticket when incident closed by supplier
Update service ticket when incident closed by supplier
Your incidents can be marked closed by suppliers without synchronizing the linked service ticket, leaving owners without closure context. It keeps tickets current within minutes.
Overview
Supplier-closed incidents often leave service tickets stale and owners blind to closure context, creating unnecessary churn and SLA risk. This workflow updates the linked ticket and appends the supplier memo so agents see closure context and act within minutes.