Update service request record with external work-order ID
Update service request record with external work-order ID
Service request emails with external work-order IDs can leave your case records out of sync and delay field dispatch. This adds the parsed ID to the request so owners can dispatch same day.
Overview
Stop losing cross-system context between third-party work orders and your service requests. By extracting IDs from inbound emails and writing them to the matching case, ticket owners and dispatchers gain same-day traceability and faster field routing.