Update service appointment and work order with alternatives
Update service appointment and work order with alternatives
Your date-change forms don't update appointments, leaving dispatchers without alternative dates. It saves those alternatives and posts a brief constraint note so dispatchers can reschedule same day.
Overview
When customers request date changes through forms, dispatchers often lack updated work order context and miss rescheduling windows. This flow updates appointment and work order records and delivers a short constraint summary to your ops channel so dispatchers can reschedule the same day.