Update RMA status and notify support on tracking changes
Update RMA status and notify support on tracking changes
Return tracking updates reach your support table without RMA context, leaving agents unsure about refunds. It updates RMA records and notifies support so refunds or replacements are actioned same day.
Overview
When shipment status updates land without RMA context, agents waste time tracking records and refunds stall. This flow wires tracking changes into RMA records and notifies support, so refunds or replacements are handled same day and manual lookups stop.