Update resolved support tickets with calculated handling time
Update resolved support tickets with calculated handling time
Your ticket records lack consistent handling-time fields, so coordinators lose SLA context for closed items. The workflow adds calculated handling times to closed tickets so reports remain accurate within minutes.
Overview
When a ticket flips to a resolved state, this flow immediately calculates handling time and writes a short resolution note back to the record so program leads have SLA-ready data. That keeps reports current within minutes and reduces manual reconciliation for marketing ops.