Update request tracker row from incoming ticket webhook

Your request tracker lags when ticket updates aren't mirrored, forcing manual lookups and delaying fulfillment. Keep rows current so coordinators have accurate ownership and same-day visibility.

Overview

Ticket events that don't land in your tracker force coordinators into manual reconciliation and slow fulfilment. This workflow wires incoming ticket webhooks into your request sheet so ownership and status update within minutes, enabling same-day processing and fewer missed handoffs.