Update request status when engineering issue is completed
Update request status when engineering issue is completed
Unmatched engineering issues delay sales handoffs and leave request records outdated. Keep request records current so owners can act on completed work same day.
Overview
When engineering marks work complete, request records and owners should be updated automatically to avoid manual handoffs. This flow updates the CRM record, alerts the owner, and writes an audit entry so teams can execute same-day handoffs with current status.