Update request status from incoming support ticket webhooks
Update request status from incoming support ticket webhooks
Your request rows fall out of sync when support tickets change status, causing missed handoffs and delays. Keep request records updated so product ops can triage and resolve items the same day.
Overview
When ticket events arrive, this flow keeps the request board accurate by pushing status and owner updates directly into request rows, eliminating manual lookups. That shortens triage cycles and helps product ops resolve items the same day.