Update records with cert timestamps on database change
Update records with cert timestamps on database change
Certification rows fall out of sync when registration timestamps change, leaving agents with stale compliance context. Keep corporate records current so agents see accurate certificate dates same day.
Overview
Out-of-sync certificate timestamps create friction for agents and slow ticket resolution. This flow keeps corporate records up to date and surfaces accurate certificate dates to support staff within minutes, reducing manual lookups before SLA deadlines.