Update pre-order records from sheet changes for support

Your pre-order spreadsheet rows fall out of sync with the support database, making agents give wrong ship estimates. Keep status and ship-by dates current so customers receive accurate replies same day.

Overview

When spreadsheet updates don't reach your support workspace, agents answer customers with stale timelines and escalations increase. This flow keeps pre-order status and ship-by dates aligned so agents respond accurately and SLAs are met same day.