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Update payer records when a charge dispute occurs

Update payer records when a charge dispute occurs

Charge disputes arrive without context, leaving payment statuses unclear and delaying reconciliation and outreach. Flagging the payer record speeds handoff and preserves funds before reconciliation.

Update payer records when a charge dispute occurs

Overview

Untracked disputes slow reconciliation and expose you to premature settlements; this flow turns each dispute into a searchable, flagged payer record. Finance and billing staff get clear triage context within minutes so holds and documentation happen ahead of reconciliation.

Update payer records when a charge dispute occurs