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Update overdue case status and log activity entries

Update overdue case status and log activity entries

Your case records go out of sync when due dates aren't flagged, delaying triage for overdue payments. The workflow updates statuses and age fields so IT operations and case managers can act same day.

Update overdue case status and log activity entries

Overview

Manual overdue handling creates delays and increases SLA risk for IT-managed cases; this workflow flags and ages records automatically so your operations team sees accurate priorities. That means cases move to triage or collections with a clear status and an audit row, enabling action same day.

Update overdue case status and log activity entries