Update order status records from store order changes
Update order status records from store order changes
Your order updates aren't synced to support records, so agents see old fulfillment and payment details. Keep records current so agents can resolve tickets same day.
Overview
When order updates don't land in the support tracker, agents field avoidable follow-ups and escalations. This flow keeps order status, payment, and shipment fields current in the support database so agents can resolve tickets same day and reduce repeat outreach.