Update message categories from webhook events for triage

Your inbox loses triage context when external systems change status but categories stay stale, delaying responses. Automatic category updates give agents accurate labels within minutes.

Overview

Stale inbox labels hide priority and slow down response times; this flow keeps message categories aligned with external systems so triage is accurate. Your support and triage teams see the right tags and can act within minutes, reducing routing errors before SLAs lapse.