Update light level fields on network ticket records
Update light level fields on network ticket records
Your network tickets lack current fiber light-level readings, leaving agents without context for triage. It keeps ticket fields current so technicians can triage and resolve incidents same day.
Overview
When device telemetry doesn't reach your ticket records, agents lack context and triage slows. This workflow pulls live light-level readings into ticket fields so technicians see device metrics immediately and can prioritize fixes same day.