Update lead status when rejection letter sends or fails
Update lead status when rejection letter sends or fails
Unreliable rejection-letter delivery leaves lead records out of sync and causes missed follow-up. Ensure CRM shows delivery outcome and participant status within the same day.
Overview
Rejected-letter delivery failures create manual rework and unclear next steps for intake coordinators. This flow writes delivery outcomes and participant status back to lead records so coordinators see delivery results and can follow up the same day.