Update incident records with ticket notes for faster triage

Your PSA ticket notes don't appear on linked incidents, leaving incident records without triage context. The workflow copies notes to incident records so responders see full context within minutes.

Overview

Ticket notes often live only in the PSA, leaving incidents under-informed and slowing triage. This solution pumps qualifying note content into incident records so on-call responders see full context within minutes, reducing follow-up and speeding resolution.