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Update email case status to New for triage

Update email case status to New for triage

Your customer-care email entries sit unflagged in the service table, delaying job triage and onsite dispatch. They are marked 'New' for coordinator triage so assignments happen within five minutes.

Update email case status to New for triage

Overview

Inbound service emails often sit unflagged, which delays triage and slows dispatch to customers. This flow flags and statuses those entries within five minutes so coordinators can assign jobs faster and keep SLAs on track.

Update email case status to New for triage