Update deal and log note from inbound SMS reply
Update deal and log note from inbound SMS reply
Inbound SMS replies arrive unlogged, so reps miss fresh engagement on deals and response context gets lost. It logs replies, marks the sheet row, and re-opens the deal so reps can act same day.
Overview
When prospects reply to SMS campaigns, that activity must appear in CRM immediately so reps can act while interest is warm. This flow logs the reply, tags the contact row, blacklists opt-outs, and re-opens the deal so reps can follow up the same day.