Update daily unresponded email count for engineering team
Update daily unresponded email count for engineering team
Inbound support and quote emails go unanswered, creating triage backlog. A 4pm weekday check records no-response totals so engineering clears backlog before morning reviews.
Overview
Run a consistent 4pm weekday check that surfaces inbound messages without replies and writes a single daily metric, preventing hidden triage growth. Engineering and IT leaders get a clear count to act on before morning reviews.