Update customer record and notify teams on feedback
Update customer record and notify teams on feedback
Your feedback submissions don't update lead records or add internal notes, leaving service managers without context. Service managers get rated lead entries and comments to act on the same day.
Overview
Unstructured feedback leaves your service teams chasing context and slows remediation. This flow attaches ratings and comments directly to the lead and routes low scores to owners so issues get investigated and customers contacted the same day.