Update CRM product status after learner unenrollment event
Update CRM product status after learner unenrollment event
Your course enrollments can go out of sync when learners are unenrolled, leaving coordinators unsure about access. It updates CRM entitlement so teams have accurate records within minutes.
Overview
When learners are unenrolled, downstream teams often act on stale entitlement, creating billing and outreach mistakes. This workflow keeps purchased-product records current so program coordinators and billing staff act from accurate data within minutes.