Update course user last name from CRM record
Update course user last name from CRM record
Your course user names diverge when CRM last names change, causing misaddressed messages. Keep names current so campaign managers can personalize outreach within minutes.
Overview
When CRM name updates don't reach your course platform, learners get misnamed emails and personalization breaks. This flow keeps learner names aligned across systems so campaign managers and course admins can segment and personalize correctly within minutes.