Update contact with time to first call attempt

Your contacts lack a working-business time to first call, so SLA metrics and routing miss accurate response context. The solution adds a minutes field so marketing ops can report the same business day.

Overview

If you can't measure time-to-first-call consistently, SLA reporting and campaign routing are blind to real response speed. This workflow computes working-business minutes and writes them into contact records so marketing ops can report and act on time-to-call the same business day.