Update contact with cert email from community profile
Update contact with cert email from community profile
When members add a certification email to their community profile, your contact records and outreach lists can fall out of sync. Reps see the new email after records are updated and the change is logged, same day.
Overview
Community profile updates often introduce alternate certification emails that never reach CRM records, complicating badge verification and outreach. This flow writes the new email to the Contact and logs the change so community managers and CSMs see the update same day and can act without manual lookups.