Update contact replied status from new incoming messages

Your incoming messages arrive without a visible replied flag, so reps check threads manually and risk missing warm follow-ups. The workflow marks contacts as replied so your team sees status and acts same day.

Overview

Incoming messages often land in messaging platforms but don’t surface as handled in the CRM, which lets warm conversations slip. This flow marks the contact as replied and writes status into the CRM so reps immediately see handled conversations and follow up same day.