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Update contact reaction counts from incoming chat messages

Update contact reaction counts from incoming chat messages

You lack reaction context when chat replies aren't captured on contacts, leaving campaign lists stale. Get reaction counts so campaign managers can segment and follow up within minutes.

Update contact reaction counts from incoming chat messages

Overview

Untracked chat reactions leave campaign lists stale and reduce personalization at outreach. This workflow records reaction counts and timestamps directly on the contact record so campaign managers see fresh engagement signals and can act within minutes.

Update contact reaction counts from incoming chat messages