Update contact opt-out status in your marketing database
Update contact opt-out status in your marketing database
You receive opt-out webhooks without matching contact context, leaving suppressed numbers active in marketing lists and risking unwanted outreach. So campaigns exclude blocked numbers within minutes.
Overview
If opt-out signals from your messaging provider aren't applied to contact records, campaigns risk contacting blocked numbers and harming deliverability. This workflow maps inbound opt-outs to the contact suppression flag so campaigns exclude blocked numbers within minutes.