Update contact NPS score from customer feedback responses
Update contact NPS score from customer feedback responses
Your NPS responses sit outside contact records, leaving campaign managers without sentiment context. They are added to contact records so you can segment and act before the next campaign.
Overview
When NPS feedback doesn't live on contact records, segmentation and targeted nurture lag and campaign timing suffers. This flow writes scores directly into contact records so campaign managers can segment and act on sentiment within minutes ahead of campaign windows.