Update contact do-not-contact status from incoming STOP SMS
Update contact do-not-contact status from incoming STOP SMS
Your inbound SMS opt-outs go unrecorded, so reps may contact opted-out prospects and create compliance exposure. Outreach stops same day once a do-not-contact flag is set on the contact record.
Overview
When a prospect replies to SMS with an opt-out, reps shouldn't keep calling. This workflow marks the contact as do-not-contact and halts outreach same day, closing the compliance loop and protecting your outbound programs.