Update client tracker from channel messages in real time
Update client tracker from channel messages in real time
Client channel messages don't update your interactions tracker, leaving account teams without current engagement context. You get updated timestamps so account managers can follow up the same day.
Overview
When client-channel messages don't surface in your central tracker, account teams lose context and response times slip. This flow keeps the interactions tracker current within minutes so account managers can act the same day and meet follow-up SLAs.