Update chatbot contact status from external webhook payload
Update chatbot contact status from external webhook payload
Your chatbot contacts miss current case status from back‑office webhooks, causing misprioritized outreach and wasted time. You get consistent contact statuses so coordinators can act same day.
Overview
When back‑office systems change a client’s case state, your messaging contacts should reflect that immediately; otherwise outreach is mistargeted and people wait. This flow maps incoming webhook state to contact status so coordinators see accurate lead states and can act the same day.