Update chat ticket subjects with account and contact names

Your chat tickets lack standardized subjects, so reps open each record to find account and contact context. You get consistent subjects with account and contact names for same-day triage.

Overview

Chat-origin tickets frequently arrive without account context, creating slow triage and missed outreach windows. This flow standardizes subjects to include account and contact names so reps can prioritize and act the same day. The result is clearer ownership and faster follow-up for account executives.