Update case tracker row when approval status becomes pending
Update case tracker row when approval status becomes pending
Your case approvals can change without the shared tracker updating, leaving coordinators unaware and delaying customer responses. This keeps case rows current so coordinators can act same day.
Overview
Approval state changes should be visible in the shared tracker immediately; otherwise coordinators miss handoffs and response SLAs slip. This workflow keeps your case tracker current so coordinators can prioritize and act on approvals the same day.